Custom. Powerful. Integrated. Modular.
Socon Service Management is a comprehensive management and automation service management platform. Powerful, integrated functions built on a modular architecture allows us to fully customize the system to suit the specific requirements of each individual business.
Whether you need to better manage inventory, jobs, employees, costs, scheduling or more as part of a complete business management system, Socon Service Management can deliver the perfect solutions required for your business.
The Perfect Service Management System
The Socon Service Management platform is a cloud-based system designed to meet the specific needs and requirements of service contractors including, plumbing, heating, sewage, air conditioning, electrical and more. From small to medium sized contractors, the platform provides a complete suite of functions, features and tools required to manage, operate and administer the entire business from the field to the back office.
With 20 core modules, the system can be configured to suit the needs of any business. In addition, each module can be fully customized and still retain complete integration with all other modules, functions and features across the platform. Brand new functions, features and modules can also be built and fully integrated into the system to further increase customization, compatibility and fit.
All The Functions and Features
The Socon Service Management platform is a complete management platform which includes all the functions and features required by the trade service sector to manage every aspect of the business from estimating to jobs, inventory, equipment, scheduling, employees, billing, safety and much more. New functions and features are constantly being researched, developed and integrated to make the platform even more powerful. And if there a function or feature you need, we can custom build it to your specifications.
Work Order Management
Scheduling and Dispatch
Quotes and Estimates
Customer Management
Employee Management
Billing and Payments
Maintenance Plans
Inventory Management
Safety Compliance
Quality Control
Tools Assignments
Forms and Records
Document Management
Key Performance Indicators
Custom Built Reports
Accounting Integration
Notifications and Alerts
Resources and Knowledge
Technician Mobile
Integrated Website
Fully Customized for a Perfect Fit
Every business is unique and unfortunately there are no subscription or out of the box software systems that are a perfect fit for your specific business, structure, management, workflow, operations and requirements. Based on this principle, we designed and developed Socon Service Management to be fully customized to the specific requirements of every individual business.
We start by conducting an in-depth assessment and discovery of the business in terms of its organizational structure, operational workflow, management style, administrative processes, business procedures and more. In addition, our project managers develop a relationship with management and staff to enable and ensure seamless cooperation and coordination during the entire process.
By combining the knowledge of the business, the objectives and the requirements along with the functionality of the platform as well as the experience and expertise of the project management team, we are able to fully customize Socon Service Management to be a perfect fit for every one of our clients.
Beyond the Software
A software system is just a tool. And no matter how powerful the system may be or how many functions and features it has, its still just a tool. In order to fully utilize the benefits and functionality of any software system, you need the human factor and that’s where Socon Service Management truly excels.
Since the very beginning, we have provided an industry leading hands-on experience as an integrated part of every system. Every client is assigned a dedicated project manager who gains in-depth knowledge of the business and operations and builds trust with management and staff to ensure long term success.
Our team of experienced project managers, consultants, analysts, designers, programmers and support staff, will provide a comprehensive service set from initial discovery and consultation through to solutions design and architecture, system deployment and training and ongoing service and support.
